These Terms and Conditions, together with the Data Protection Policy, Website Terms of Use, Client Declaration Form, and any other information provided to you before submitting your application, form the basis of your contract with M&M United Group LLC (hereafter referred to as “the Company”, “we”, “us”, or “our”). Please read these Terms and Conditions carefully, as they set out our respective rights and obligations. All services offered and accepted are subject to these Terms and Conditions.

References to “you” and “your” include all persons named on the electronic visa application for whom the application is submitted (the “User”). Unless the context requires otherwise, words in the singular include the plural and vice versa.

By instructing the Company to provide services on your behalf, the User is deemed to have accepted these Terms and Conditions.

The services offered by the Company include, but are not limited to, the processing of electronic visa applications and related documentation for travel to the United Arab Emirates (the “Offered Service”).

The Company is not an advisory service. Any information provided by the Company is based on information published by UAE authorities and represents our interpretation of that information. The Company shall not be held liable for any errors, omissions, or inaccuracies. You are strongly advised to independently verify all information before relying on it. Any costs incurred as a result of relying on Company-provided information without verification are solely your responsibility.

“Necessary Information” refers to the information required from the User to submit an electronic visa application, which may include, but is not limited to, name, address, email address, passport details, and any other information deemed necessary by the Company.

A service charge per electronic visa application is payable to cover the cost of providing the Offered Service and submitting the application on your behalf. Payment must be made by credit or debit card via the approved payment gateway, Network International. The Company will request payment of the service charge and applicable government fees upon instruction by the User.

By supplying the Necessary Information, the User authorizes the Company to submit electronic visa applications on their behalf. A binding contract is formed once the application is submitted and payment is received. Once a contract is formed, no refund will be available, regardless of whether the electronic visa application is approved, rejected, or delayed.

Electronic visa processing times may take up to seven working days or longer, as determined by the UAE authorities.

Approved electronic visas will be sent to the User via email. It is the User’s responsibility to check their inbox and spam or junk folders for communications from the Company.